Contact Pasadena Pipe Works

You will find our phone number and email in the header and footer, so we will not copy them here. This page is for the decisions around them: which one to use, what is worth knowing before you do, and where it leads. Know you want a price already? The quote form is the shortest path. Browsing instead? The home page shows the work we handle.

Is it better to phone or to email?

Phone when trouble is under way right now: water in the wrong place, a cold shower, a drain that stays blocked, a sewer smell. Write to [email protected] when the matter can wait, when photos need attaching, or when your question runs long. Calls are taken in the weekday hours shown in the page header. Messages can arrive whenever suits you.

Nobody can drop in, as the service travels to customers and keeps no counter. When water is flooding a room, shut the main valve first (look near the meter or where the supply enters the house), then call. A gas smell is different. Walk out first. From the street, call SoCalGas on its emergency number, 1-800-427-2200, and reserve 911 for danger to life.

Email also suits questions about this website, such as a mistake in a guide or a request to erase details you submitted.

What should I collect before reaching out?

Start with the street address and a short account of the trouble: what you see, hear or smell, and since when. Add the days you can be home. A photo of the leak, the fixture, the shutoff valve or a heater's rating plate will often answer questions before anyone arrives, and phone pictures are fine.

Give the house's age if you know it, because a 1925 bungalow and a 1998 townhome contain different pipes. Say whether you own or rent. Tenants should say who can authorize the job and let someone in. Residents of condominiums should name their association, since shared walls and stacks can need its consent first.

Specifics help by job type. For a water heater: gas or electric, and a rough age. For a toilet: just that fixture, or every one in the house. For a bill that has leapt: the latest statement, since consumption figures point to a leak. For a drain: which fixtures are slow and whether that has happened before.

Questions of your own are welcome. A useful one is what the visit involves and what the quote will list.

How soon will someone answer?

We have not agreed a reply time with anyone, so none is printed here. A call in office hours gets the fastest conversation. If your case is urgent, say that early in the call, and in the meantime do what limits damage, such as closing the water main.

Genuine emergencies, meaning a gas smell, flooding you cannot stop or sewage rising indoors, belong with the gas utility or 911 before anything else. Contact us after that.

Which places do you reach?

Pasadena plus eleven neighbours in the San Gabriel Valley: South Pasadena, Altadena, Sierra Madre, San Marino, Arcadia, Alhambra, Azusa, Glendora, El Monte, West Covina and Diamond Bar. Each is described on the areas page, including water supplier and permit office. Outside those? Ask. We will say plainly whether the address is within reach.

What follows once I have made contact?

Three things happen in order. A few questions come first, and then a plumber from the area is lined up to visit. Next the plumber inspects the problem and writes up a price. Last, you choose whether to go ahead. Nothing begins until you have said yes.

If you only want ballpark figures, our guides carry ranges for common jobs, each labelled as a guide. Prices for your own property come from the quote form and the visit. How it works lays out the sequence in full, and about us describes the service.