About us
This website, pasadenapipeworks.com, and the Pasadena Pipe Works service are operated by Pasadena Pipe Works.
What we collect
From the form: name, phone, email, the address of the job, city or town, the kind of job, timing, anything else you add, and a record of your consent.
If you phone us, our call provider, Twilio, records the number you called from, the time and how long the call lasted. Calls are forwarded to the business that will quote, and they are not recorded.
For security, the hosting company keeps short-lived logs such as IP addresses. We use no tracking or advertising cookies.
Why we collect it
We use them to arrange your quote, to answer your questions, and to keep track of which business has your request.
Who receives your details
We pass your request to the one local plumber business that will quote and do the work. It is not sold or shared for marketing, and the business handles it under its own privacy policy.
The form is delivered by Web3Forms, calls run through Twilio, and the site is hosted by Cloudflare. They process data only to provide those services.
How long we keep it
Records of each request are kept while the job is under way and for our accounts with the business, then deleted within two years.
Your rights
You can ask to see your details, have them corrected, or have them deleted, under the privacy laws of your state (for example the CCPA in California). Send the request to [email protected]. The privacy regulator in United States handles complaints.
Changes to this policy
We post every update to this policy on this page and date it.
Page updated